Privacy Policy – RVI Electric and RVI Technologies

1. Declaration

1.1. We recognize that privacy is everyone's business and, for this reason, we are committed to maintaining the confidentiality of our users' information. This Privacy Policy explains not only how we collect, share, and use any information related to your personal data when you use our website, but also how you can access, update, or take control of your personal information.

1.2. By using this site, you agree to this privacy policy.

2. Definitions

2.1. “Personal information” means recorded information about an identifiable individual, excluding any information that is not considered personal information under privacy laws.

2.2. "Privacy Laws" means the Act respecting the protection of personal information in the private sector, LQ P-39.1 and the Personal Information Protection and Electronic Documents Act, SC 2000, C.5. As well as their respective implementing regulations.

2.3. “Privacy Policy” means this Privacy Policy for the collection, use, disclosure, retention and destruction of Personal Information in accordance with Privacy Laws.

3. Discretionary power

Some provisions of this Privacy Policy may exceed regulatory requirements. In such circumstances, we have full discretion to apply them.

4. Personal information

4.1. For the purposes of this Privacy Policy, personal information is information about you that can be used to identify you. When you interact with us through our website, we may collect personal information such as, but not limited to:

• 4.1.1. Full name, age, date of birth, gender and marital status (if applicable);
• 4.1.2. Billing and delivery postal addresses;
• 4.1.3. Payment information such as credit/debit card numbers, security code numbers and other related billing information;
• 4.1.4. Telephone numbers (including mobile phones) and email addresses;
• 4.1.5. Cookies, if you choose to accept them when visiting our website;
• 4.1.6. Username and password;
• 4.1.7. Information collected when visiting our website, your IP address, operating system and browser type, device type and time zone setting;
• 4.1.8. The date and time of your visit to our website;
• 4.1.9. The pages of our website that you access;
• 4.1.10. The documents you have consulted and any other correspondence with us;
• 4.1.11. Any other information relevant to the services we provide.

5. Cookies

5.1. Our website uses cookies. A cookie is a small piece of information that is stored on a computer for the purpose of identifying that browser during interaction on the website. Cookies can be used to store things like user IDs and preferences. Our service providers use cookies, and these cookies may be stored on your computer when you visit our website.

5.2. Cookies are considered "persistent" when stored by a web browser. These cookies remain valid until their set expiry date, unless deleted by the user before the expiry date. Cookies are considered "session cookies" in that they expire at the end of the user session when the browser is closed. Although cookies do not typically contain information that personally identifies a user, personal information that we store about a user may be linked to the information stored in and obtained from cookies.

5.3. On our website, we use cookies to:

• 5.3.1. Identify you when you visit our website;
• 5.3.2. Help us manage the content of our website;
• 5.3.3. Help creators manage content when organizing and updating the website;
• 5.3.4. Store information about your preferences and personalize our website for you;
• 5.3.5. Use them as part of the security measures used to protect user accounts, including to prevent fraudulent use of login information, and generally to protect our website and services;
• 5.3.6. Help us analyze the use and performance of our website and services;
• 5.3.7. Manage the promotion of our services, in order to generate interest and engagement.

5.4. If you do not wish cookies to be used, your browser options can be configured to refuse cookies and/or delete them.

Adjust my cookie preferences.

6. Information collected and its purpose

6.1. Personal information will only be collected with your consent, such as information voluntarily provided to us through our website. We strongly believe in minimizing the data we collect and limiting its use and purpose to that for which we have received authorization, that which is necessary to provide the services you purchase or interact with, or that which may be required or permitted for legal compliance, government request, court order, or other lawful purposes.

6.2. Personal information to manage our business and maintain and develop other relationships. Collecting this information allows us to better understand the visitors who come to our website and the content of our website that interests them. The purposes for which we collect personal information include, but are not limited to:

• 6.2.1. Respond to your requests, comments or questions;
• 6.2.2. To process orders or receive information about our website, services or products;
• 6.2.3. To improve the content, appearance and usefulness of the Website and to track the use of the Website by our visitors for internal research purposes;
• 6.2.4. Provide all necessary notices and inform our users of updates to the website;
• 6.2.5. With your consent, to send offers, announcements or newsletters by email to your email address and help us create the most relevant content for you;
• 6.2.6. To perform our obligations arising from a contract entered into between you (the user) and us;
• 6.2.7. Management analysis, forecasting, business planning and transactions, ensuring our compliance with applicable laws and regulations;
• 6.2.8. For research, statistical and other purposes (such as improving our website, products and services) or measuring the effectiveness of our advertising.
• 6.3. If we need to use or disclose your personal information for a purpose other than that described herein, we will obtain your consent before using or disclosing the personal information.

7. Data storage and security

The personal information we collect is stored on our servers. Once we receive your personal information, we will use strict procedures and take reasonable administrative, technical, and physical safeguards to protect this information from misuse, loss, unauthorized access, alteration, or disclosure to ensure the confidentiality of your personal data.

7.1. We have implemented customary security measures that are appropriate to the sensitivity of the information collected, including physical, organizational, and technological measures. These measures restrict access to your personal data to any person who is not authorized to have access to it.

7.2. We will limit access to your personal information to those employees who need the information to provide you with products or services. Personal information will only be used or disclosed for the purposes for which it was collected with the consent of the individuals concerned and will be retained for as long as necessary to fulfill those purposes.

7.3. Notwithstanding the foregoing, you should be aware that no data transmission of information or other publicly available communications networks over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of such information.

8. Liability

8.1. We are responsible for the personal information collected from our users. In order to properly control the information processed, stored, and used, we have appointed LINKEO to ensure our compliance with privacy laws.

8.2. Electric RVI

• 8.2.1. Address: 4175 rue Lesage Sherbrooke, QC J1L 2Z9
• 8.2.2. Telephone: 819-564-1313

8.3. Designated contact:

• 8.3.1. Name: Guy-Philippe Bernier
• 8.3.2. Address: 4175 rue Lesage Sherbrooke, QC J1L 2Z9
• 8.3.3. Telephone: 819-564-1313

9. Disclosure and Retention of Your Personal Information

9.1. We will not sell, rent or otherwise dispose of your personal information to third parties except as provided in this Privacy Policy or as otherwise agreed upon individually in a separate agreement.

9.2. Any complaint, question or problem that we become aware of and that violates this Privacy Policy will be treated confidentially. However, some disclosure may be necessary to resolve issues and implement appropriate solutions.

9.3. We retain the Personal Information we collect from you while our business is ongoing and we need to do so, for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements. We retain your Personal Information in a form that allows us to identify you for as long as necessary to fulfill the purposes for which we process your data and do not store your data for longer unless we need to comply with applicable laws.

9.4. Personal information that is no longer necessary to achieve the identified purposes will be destroyed, erased or made anonymous.

10. Access to your personal information

10.1. You have the right to access, update, and correct inaccuracies in your Personal Information in our custody and control, subject to certain exceptions prescribed by law. You may request (i) that we correct or update such Personal Information; or (ii) that such Personal Information be unsubscribed from the email marketing database.

10.2. If you wish to update your Personal Information, we invite you to contact us by any method provided in section 8.2. When you contact us, we may ask you for personal information in order to verify your identity and ensure that we process your request correctly.

10.3. If you request deletion of your Personal Information and such data is necessary for the products or services you have purchased and/or used, the request will only be honored to the extent that it is no longer necessary for the services purchased and/or used, or required for business purposes or for legal or contractual record-keeping requirements.

10.4. Where you have given your consent to the collection and use of your personal information, you may withdraw your consent.

11. Failure to provide personal information

11.1. Where we are required to collect personal information by law or in order to provide our services and you do not provide the requested information, we may not be able to provide the services you have engaged us to provide. In these circumstances, we may have to cancel our agreement or contract.

11.2. We will notify you in the event of cancellation due to failure to provide personal information.

12. Transparency

12.1. We are committed to being transparent about the Personal Information we collect, use and store. We invite you to contact us using one of the methods provided in Section 8.2 with any questions you may have.

13. Changes to this Privacy Policy

13.1. This policy is effective from 22 September 2021 and replaces all previous versions.

13.2. We reserve the right to modify this privacy policy when necessary and without prior notice. We therefore encourage you to refer to this policy regularly.